A Formal Complaint is designed to document and resolve problems for students who are having difficulties with a college office or any person(s) employed by Maranatha (on-campus student employer, faculty member, on-campus supervisor, coach, etc.) that cannot be resolved through informal means. A Formal Complaint may also be used to document an informal resolution if desired, but is not necessary. Formal Complaints are to be submitted from the person(s) that is directly involved in the situation or by someone that believes that they have personal knowledge of a situation. The Formal Complaint will be submitted to the appropriate office (office supervisor, department head, Athletic Director, Dean, etc.) for investigation and resolution no matter who initially receives the documented complaint.
- Students are invited to come to the Student Life Office for counsel or questions in regards to formulating a Formal Complaint.
A Formal Complaint includes:
- Context, and as much detailed information as can be remembered
- Any information regarding informal attempts to resolve the issue
- Signature of the person(s) submitting the complaint is required
To see the full policy that includes complaint appeals, complaint reprisals, trivial/vexatious complaints, and complaint confidentiality, please see the Student Life Office.